Community Conversation: Facilitating Difficult Conversations in the Classroom

The Center for Teaching Excellence and Innovation (CTEI) hosted a community conversation on Facilitating Difficult Conversations in the Classroom on Thursday, November 9th, as a follow-up to our recent blog post on the same topic.  The faculty panel included: Sherita Golden, Chief Diversity Officer at the School of Medicine & Hugh P. McCormick Family Professor of Endocrinology and Metabolism, Andrew Perrin, SNF Agora Professor and Department Chair of Sociology, and Mike Reese, Associate Dean of the Center for Teaching Excellence and Innovation & Associate Teaching Professor of Sociology. Caroline Egan from the CTEI facilitated the event.

Mike Reese opened the conversation by acknowledging that current events are an opportunity to apply course concepts but the instructor’s goal is to maintain civility on sensitive topics. He described some of the strategies he uses in his classroom, such as setting ground rules for class discussions. Reese explains the intentions of the rules to his students, which is to create a space that makes everyone feel comfortable participating. Some of his ground rules include:

  • Support arguments with evidence
  • Use ‘I’ statements – do not speak for others in the class
  • Do not generalize about groups
  • Allow students to speak without interruption (with caveat that the instructor can cut them off if they go on too long)
  • Listen actively – be open to what others are saying
  • Name-calling, sarcasm, inflammatory accusations are not permitted

Reese noted in his classes that historically the issue is less conversations becoming heated and more that students are hesitant to talk about politically-charged topics. He mentioned strategies to spark engagement, such as having students first work in small groups to discuss a topic. He also uses structured debate activities where students are assigned a specific perspective. In the debate activity, the pressure is taken off of the student since the role/perspective is assigned by the instructor.

In cases of traumatic events, Reese stated that instructors are not required to discuss the topic if they are not comfortable doing so, but should at least acknowledge the event. Research suggests students want events to be acknowledged, not ignored. Reese shared that a student this past week shared they don’t need to discuss the issue in every course, as the constant reminder may be counterproductive, but would prefer to discuss the event in courses that speak directly to the issue. The main message is be intentional about how you plan to discuss traumatic events and what boundaries you will place on the conversation before arriving to class.

Andrew Perrin continued the conversation by describing two principles he subscribes to:

  1. While all people deserve safety, no ideas deserve safety. The way we honor ideas is by submitting them to rigorous argument and evidence and testing them out.
  2. Emotions running high is not a reason to avoid discussions – it’s a reason to have better discussions. Explain and demonstrate to students how to listen thoughtfully to ideas and make judgments based on evidence.

While he supports Reese’s ground rules, Perrin takes a slightly different approach: he will often set the context for students, explain a scenario, and have them listen to their peers discuss the issue, recognizing their own ideas may turn out to be wrong. His pedagogical goal is to make sure that all reasonable ideas are raised so that they may be examined and challenged. At times Perrin will make arguments that he doesn’t believe in because he feels it’s important for them to be part of the conversation.

He believes most students politically are not committed either to the left or the right; they might be in between, they might not have thought about it much, or they might have mixed opinions. The instructor’s job is to make sure the debate includes more ideas than just those from the 5-10% on the right and left. Perrin acknowledged that it might be hard to engage on difficult topics and students might be uncomfortable, but that is an acceptable outcome in a university classroom. He stated, “Too often we think the goal is to come to consensus. I think the goal is to understand why people feel the way that they do.”

Sherita Golden teaches medical students in a clinical environment as well as staff from all parts of the medical establishment.  One of the issues that she addresses in her classroom is why we continue to see inequities in health, for example, the inequity of non-whites consistently having a higher prevalence of diabetes than whites.  Golden explains to her students how historical discrimination and racism dating back to the time of enslavement have led to the current situation; eugenics theory suggesting the biological inferiority of non-white populations, trust violations by the medical establishment due to unconsented experimentation on enslaved and marginalized communities, as well as healthcare clinician bias against minoritized patients. These are all factors adversely affecting healthcare quality and access today. Another example is the historic practice of redlining, which made it more difficult for African-Americans to obtain mortgages and build wealth through their homes. Golden uses these historical contexts to explain the roots of current social movements to her students and health system staff.

Golden acknowledged that conversations can become politically charged and offered the following suggestions to help diffuse the situation:

  • Acknowledge the humanity of the person speaking – listen with compassion and intent to respond rather than react.
  • Commit to providing information to the person if you aren’t sure how to address the issue in the moment.
  • Adopt a learner’s mindset:
    • What is the historical context of the issue?
    • What do you know about the lived experiences of those expressing the concern?
    • How might you benefit from knowing more in your teaching/leadership role?
  • Recognize that there are two sides to every story and the truth is somewhere in the middle.

The discussion continued with panelists taking questions from participants.

Q : I appreciate your [Perrin’s] idea of exploring other ideas of a particular subject, but at the same time, as we examine these charged issues and try to be objective, sometimes the discussion becomes politically neutral. I’m struggling with how I can resolve this issue of technical neutrality.

AP: I don’t think there are 2 sides, but actually 4, 5, or even more sides to every story. There are lots of different dimensions. One reason I don’t ask students to debate positions according to what I’ve set is because I think it is important for them to feel like what they’re saying matters and that they care about the issue. I’m not trying to say, “all ideas are fine” but instead, “all ideas deserve to be listened to.”  I do think historical context is important, as well as real world evidence, so it’s important not to let them stick with things that aren’t true.

MR: The classroom space allows students to voice lots of different ideas, and sometimes students come out not knowing where to go from there. Here is where reflection may help – ask them to articulate how they have moved on a particular issue, if at all.

SG: The goal is not to come to a resolution, but help them improve their argument and use of evidence. I encourage students to read constantly – learning is a lifelong process. Reading will help me (and them) back up why I feel a certain way, with evidence.

Q: How do you create space to honor opinions that you feel are wrong or will harm others?

AP: The key is how we say things. There is a reason to challenge the idea because it’s there – it is also submissible to evidence. The person should be able to explain why they think what they think. It really is important for people to be pushed to explain why they think this or that, where is the evidence, what makes this true. I like to ask, “Is there anything you could learn that, if true, would end up changing your position on this?” It is important to distinguish between what is true and what people think. So even potentially harmful ideas need to be discussed, if only to bring evidence to show why they are harmful. That said, it is also important to protect students who may be hurt. I will sometimes remind students that there are probably other students in the room who may be negatively affected by what they’re saying.

Guest: This makes me think about a case in class: we watched a film about a kidnapped woman in China who was sold to a villager as a wife. In the film there was a sympathetic attitude to the men in the villages that I disagreed with. This kind of sentiment was hard to watch.

MR: This is why reflection as the instructor is important, too.  If the discussion did not address your goals for the class, then perhaps reflect on how you might structure it differently next time.

SG: One of my favorite phrases to use in these situations: “Help me understand why you made that comment… What is at the root of what you’re saying?” I work in a clinical setting as well as an educational setting. We must show dignity and respect to all patients. We fall back to the core values of JH medicine: we need to be respectful of different points of view and perspectives.

Q: How do you de-escalate a conversation when it becomes highly charged?

AP: I like charged topics, I don’t feel scared of them. I like to ask students: “Why do you think that, what makes you say that, what do you think your opponents think?” It’s not useful for me to throw around “flashpoint” words; it works better for me to stick to the questions I just mentioned. In the classroom, you do have to move forward at some point. I ask the questions and try to keep the conversation moving.

MR: It’s also ok to take a break.

SG: I suggest listening sessions. This is a very important way to learn – let the person talk, we can all learn from that.

 

Amy Brusini, Senior Instructional Designer
Center for Teaching Excellence and Innovation
 

Image Source: Unsplash

Facilitating Difficult Conversations during Class

As a faculty in sociology, I often teach content about which people have strong opinions. For instance, public debates about the changing use of pronouns and Florida’s “Don’t Say Gay Law” are a good opportunity to apply theories on the social construction of gender and sexuality but can be flash points for students. Discussions about structural racism can be challenging when your classroom includes students hailing from diverse countries with different histories of acceptance or oppression. I also encourage students to bring current events into our discussion to exemplify concepts in class, but again, students may hold different opinions on those events. In this post, I share strategies I use or learned from others about how to facilitate conversations about sensitive or politically charged topics. 

Ground Rules 

Ground rules can be the foundation for facilitating respectful conversations that also help students feel more comfortable participating.  Ideally this is done at the start of the semester but can be done during the semester if current events require it.  

I set the tone in my class by stating on the first day that “We can attack ideas in this class, but not people.” I explain there is a difference in critiquing an argument versus dismissing someone’s point or groups of people more broadly. It can also help to give examples in your discipline of both productive and unproductive critiques. 

Below are ground rules I use, but it can help to search online for additional ideas. Involving students in co-creating these rules is an excellent practice as it generates buy-in and motivates their acceptance of and adherence to guiding principles. Displaying these recommendations prominently in your Canvas site or distributing them to students is a good idea as well, especially if students need reminders of these rules. The recommendations below apply to both instructors and students, though there are additional guidelines for instructors as needed.  

  • Support your arguments with evidence. – Use known facts, published research, relevant readings, and previous arguments to support your argument.  
  • Use “I” statements. – It’s OK to articulate your perspectives, feelings, or relevant personal experiences, but don’t try to speak for other people in the class.  
  • Do not generalize about groups. – This relates to the previous point. We can make arguments with known actions or statements by groups, but we should not make overgeneralizations about them.  
  • Allow students to speak without interruption. – This requires people to listen more to others. My only caveat is that as the instructor I have the right to nudge students if they talk too long or I feel their points are drifting. 
  • Listen actively. – We need to do more than not interrupt. We need to pay attention to what is being said so we can respond appropriately. Taking written notes on what others are saying is a good way to practice active listening.  
  • Keep an open mind. – Our goal is to learn from each other. I share that my own opinions and beliefs on numerous topics have evolved over time thanks to engaging with others in open discussions including with students in my class. Give specific examples of this when possible.  
  • Name-calling, sarcasm and inflammatory accusations are not permitted. – We need to maintain respective dialogue when we are debating ideas from different perspectives. 
  • Take a break – If the discussion becomes too heated or intense, suggest a five- to 10-minute break to allow people’s minds to reset and disengage from threat mode. Getting water, a snack, or taking a short walk can all provide just enough respite to bring the temperature down in the room.   

Establishing ground rules and then practicing them in class, even very explicitly, can help students understand how to engage not just in class but in various situations. The academic environment may be new for them, however, and they may need guidance. Gently acknowledge comments without judgement that don’t follow the ground rules. Point out your goal is to help students learn how to debate ideas in a way that facilitates open conversation. 
Strategies for Facilitating Conversations 

As the instructor you can leverage different strategies to facilitate open conversations. 

  • Be intentional about what topics you bring into the conversation. Consider your learning objectives when you choose topics to discuss or apply to course concepts. 
  • Start discussions in small groups to give students a safer space for initiating their discussions. Designate one person to summarize the group’s discussion instead of asking each student to speak.  
  • Consider assigning conversational moves in advance. For example, “Make a comment that brings two other comments together,” or “Disagree with someone respectfully, using evidence to support your claim,” or “Summarize the conversation and suggest a question that still needs consideration.” 
  • For smaller classes, use the round robin format in which each student speaks in succession and builds on the previous comments made.  
  • Include time for quiet reflection – possibly through a short writing activity – to help students prepare their responses. 
  • Choose readings and materials that present different perspectives. This can help students understand that complex ideas can be applied in different ways and that researchers or practitioners are not always in complete agreement.  
  • If you notice conflict between students, use assigned seats for the whole class to provide some separation. 

Dealing with Traumatic Events 

Even if your course does not cover sensitive or politically charged topics, there may be times when the community is affected by traumatic events. Consider changing your lesson plan as appropriate to address the situation.   

It’s important to remember we learn by working through challenges whether in math, design, or textual analysis. For this reason, we should not shy away from discussing sensitive or difficult topics. The role of the instructor is to create an environment where people understand how to make arguments and feel comfortable engaging to help us understand and extend ideas or situations we study.   

Add your thoughts in the comments below. 

Mike Reese
Mike Reese is Associate Dean of the Center for Teaching Excellence and Innovation and associate teaching professor in Sociology.

Additional Resources 

Image Source: Mike Reese, Pixabay

Lunch and Learn: Teaching Discussion-based Classes

Logo for Lunch and Learn program showing the words Lunch and Learn in orange with a fork above and a pen below the lettering. Faculty Conversations on Teaching at the bottom.On Friday, April 20, the Center for Educational Resources (CER) hosted the final Lunch and Learn—Faculty Conversations on Teaching, for the 2017-2018 academic year.

Sahan Karatasli, Assistant Research Scientist and Lecturer, Arrighi Center for Global Studies, Sociology, and Bill Egginton, Professor, German and Romance Languages and Literatures, presented on Teaching Discussion-based Classes.

Karatasli led off with a presentation that looked at various strategies for leading discussion (see slides). He noted that lectures are a straightforward means of disseminating information to students, and we have a pretty good understanding of what constitutes success and failure in this format. Seminars are more complicated. Nobody is sure what good ones look like. We don’t have a sense of how to determine success or failure—in general, leading a seminar is a more complex form of the teaching/learning practice.

What is good discussion? Karatasli noted that it is possible to have discussion within the lecture format, in the form of the “The Usual”: Q and A. The lecturer throws out a question and students volunteer answers or risk being called upon. Moving into the seminar style class or discussion section, Karatasli identified four strategies.

“Free-for-all” describes staging a debate where students actively participate with little interference from the instructor. The strategy favors students who are well-prepared, understand the course content, and aren’t afraid to voice their opinions. Students who feel less confident may hide under the table (see slides to appreciate the analogy) and won’t learn.

With the “Kids’ Participation Trophy” strategy, the instructor encourages all students to participate without risk of criticism for their opinions. This can be useful in some classes, especially at the beginning of the term, to start discussion, as students will feel safe about contributing. To be sure that the class isn’t operating under misconceptions, it is important that the instructor finds a way to gently correct misinformation without shutting down the student.

“Socratic House Tour” involves asking one student (or several students) to come to class prepared to present or explain an idea or concept. The other students then visit the idea with questions, counter-ideas, further explanations. At the end, the instructor summarizes and synthesizes the discussion. These sessions should be designed so that all students take a turn as presenters during the semester. While some students may feel anxious in the role of presenter, the strategy tends to ensure that students will participate in the discussion, knowing that in the future they will be the ones leading the class.

“Barn Raising” builds on the “Socratic House Tour” in that one student introduces an idea or project and other students work to make it more substantive. This is the most creative and collective strategy and one where the instructor helps with the process.

Which strategy is the most helpful? That depends on your objective, the subject matter 13 students and a professor in discussion around a seminar table.you are teaching, and the audience. Karatasli suggested that most instructors will use a combination of methods in their teaching.  Lecturing with Q&A is an efficient way to disseminate a lot of information, the “free-for-all” is good when there is not necessarily a right or wrong answer and you want to explore ways of thinking about a topic, “kids’ participation trophy” helps in situations where you want to raise students’ self-esteem. Subject matter also comes into play—if you are teaching statistics, there is a right and wrong answer, so the “barn raising” approach might be most effective at getting the students where you want them to be.

Karatasli ended by talking about mental preparation and offering some tips. Preparation is key, perhaps even more so for discussion classes than lectures. Make sure you know what you want to achieve from the discussion. Prepare alternative sets of plans, questions, and activities for discussion. Know the level and expectations of students. And it is important to learn the names of all of your students and to use them.

The physical environment matters. Arrange the room to facilitate discussion—ideally in a circle or around a table. Give students time to respond. Don’t answer your own questions. Instead, turn to other students and ask what they think.

Bill Egginton offered a different approach by giving us a case study of a course he is currently teaching in the Department of German and Romance Languages and Literatures:  Cervantes: Don Quixote and The Exemplary Novels. This is a new course, and in designing it Egginton faced several challenges.

In the upper-level literature seminar, the students would be reading a total of 12 novels and novellas. He wanted students who wished to get credit towards the Spanish major to be able to read the works in the original language and attend a class conducted in Spanish. At the same time, he wanted to make the course available to other students, who could read the works in English translation and discuss them in English. As there were over 1600 pages of primary literature assigned, Egginton did not feel he could assign any secondary material, and would have to cover background material and context in class. He did, however, want the class to be primarily discussion-based, so needed to limit lecturing. He also wanted to be sure the students were keeping up with the reading and to have assessment be writing-based, not quizzes, test, or exams.

How did Egginton meet these challenges? He taught the course on Tuesdays and Thursdays in 90 minute sessions. Tuesdays were lecture days, but Egginton incorporated discussion as well by asking students to give examples from the week’s reading in response to the background he presented. He made sure to include lots of visual materials in his lectures. On Thursdays, the class was split into two sections, one English language and one Spanish language, meeting at the same time. He divided the class time in half. In one section, he would start the students with a challenge—for instance, a collaborative writing assignment. He would then move to the other classroom and spend some time in discussion on the readings before giving that section the day’s challenge. He would then return to the first section and have discussion with those students. Egginton says that he got lots of exercise on Thursdays going between the two sections’ classrooms.

Another important component of the course was a class discussion board in Blackboard. Egginton was relatively new at using Blackboard’s features, but felt that the discussion board added an important component to the course. Each week he posted prompts and all students were expected to respond. He did not grade the responses, just checked that students had completed the assignment. This work ensured that students kept current with the reading. Egginton would read the responses before class each week and use the responses to facilitate class discussion. In addition to the weekly board writing, students write and revise a one-page paper mid-semester, and a three-page paper at the end of the semester.

Egginton has been pleased with how the course is going and feels that the design has allowed him to meet all of the challenges.

The discussion following Karatasli and Egginton’s presentations was appropriately stimulating and thought-provoking. Following are some of the questions asked and the responses given by Egginton and Karatasli as well as participants.

Q: How do you deal with the wall of silence?

Egginton suggests asking a question or making a statement and then calling on students in a conversational way: “Emma, what do you think about that?” After one student answers, he follows with a comment and then, “Carlos, what are your thoughts?” In the course he is teaching now, he refers to the specific discussion board posts that students have made and asks them to elaborate or clarify, or asks other students what their ideas are.

Karatasli noted that there is a study that shows that students don’t mind being called on, but do object to the instructor allowing one or two students to dominate the conversation. This problem can be dealt with by having the dominating student take notes on the board, or by pointedly asking that student to allow others to answer.

Others noted that it can be helpful to start with questions or topics that are accessible to students—personal, concrete, and specific—and then, once students are contributing, move to more challenging concepts. Visuals can be useful in stimulating discussion, as well as having students do prep work in advance of class, such as posting on a discussion board, or writing out questions in response to a reading assignment to bring to class.

Students who feel they are part of a community will be more likely to participate in discussion. Egginton suggested that collaborative work is a good way to build that feeling. Karatasli offered some specific solutions: Students can collaborate on a research project where some work is done in class. Or, in advance of class, assign a group of students to be responsible for asking questions for the discussion or preparing a short in-class presentation.

Q. How do you grade participation in discussion?

Egginton does not find this to be a problem because he makes sure to call on all students. If they are attending class, they are participating. Someone else noted that there is a concept in discourse analysis called uptake. Uptake is adding to the discussion and building on it, elevating it. That is what to look for when thinking about grading participation—that students are doing more than just answering responsively.

Q. How do you handle sensitive topics?

Egginton commented that sometimes attempts at empathy can go astray. It’s not necessarily appropriate to say that you can relate. Someone offered that the instructor should lead the discussion by stating what the expectations are and asking students to keep comments on topic and relevant.

Q. How do you handle a situation where one student has polarizing political or religious views and makes comments that become disruptive to class discussion?

Eggington suggested that the instructor attempt to seek a balance. Can you encourage other students to express opinions? Ask the student to give evidence or present arguments rather than simply make comments. Perhaps the class could have a short debate and then return to the topic at hand.

Karatasli proposed saying: “I hear you.” Then put the comment or question on the board or state or rephrase it. Then ask what others think. Another thought was to ask students to switch sides and argue the opposite viewpoint. In this way you can unlink the person from the idea.

Egginton added that knowing the student’s perspective, the instructor can be prepared with facts and counter-questions to ask exactly what the student is asserting.

Q. How do you bring a discussion back when it veers off topic?

Karatasli referred to the different discussion strategies he had presented, which may mean that in each case the instructor has a different role. But, generally the instructor acts as a referee and when the ball goes off the field, the referee must bring it back into play.  Egginton sees this as an occupational hazard. He will say something like: “That’s an interesting insight—how can we relate that to the reading?” Someone else suggested that it may be appropriate at times to go off topic. The purpose of college is to explore ideas that are challenging and sometimes off-topic discussions can elevate your class.

Macie Hall, Senior Instructional Designer
Center for Educational Resources

Image Source: Wikimedia Commons

 

 

Quick Tips: Teaching in Challenging Times and Facilitating Difficult Discussions

In the days following the election faculty and students across the country were faced with Image of a stylized human figure peering into the opening of a large circular maze.teaching and learning in a climate that made both activities difficult. The issues that divided our nation could not be ignored in the classroom. The Center for Teaching at Vanderbilt University published a thoughtful guide for faculty: Teaching in Response to the Election, by Joe Bandy, CFT Assistant Director. The suggestions are practical, reference additional resources, and are useful not just today, but in thinking about supporting students in general. Three other CFT guides are referenced: Teaching in Times of Crisis for when “communities are united in grief or trauma,” Difficult Dialogues will be useful whenever topics of discussion in the classroom touch on “hot button” issues, and the guide for Increasing Inclusivity in the Classroom is relevant at all times.

We welcome your suggestions in the comments for facilitating difficult discussions and teaching in challenging times.

Macie Hall, Senior Instructional Designer
Center for Educational Resources

Image source: Pixabay.com