Facilitating Difficult Conversations in Class: Considerations when Teaching Online

In a recent blog post, the CTEI shared strategies that can be used to facilitate difficult conversations in the classroom. The center also hosted a community conversation on the same topic, featuring perspectives from three different faculty members from across the institution. In response, we heard from some instructors who are interested in specific strategies they can use in an online environment. While many of the ideas previously shared can be applied to the online classroom, such as setting ground rules, the following considerations are worth keeping in mind when facilitating difficult conversations online.

  • Establish a positive classroom climate. This is especially important in an online environment where subtle gestures, voice inflections, and facial expressions may be missing. Creating a safe, inclusive environment from the start will encourage student participation and respect among peers. Some ideas include:
    • Engage students in icebreaker or other collaborative activities to ensure multiple opportunities for students to get to know one another.
    • Include a syllabus statement with language expressing a commitment to respecting diverse opinions and being inclusive. Model this commitment by using students’ preferred names, pronouns, inclusive language, and diverse examples. See a recently shared example from Professor John Mercurio in The Chronicle.
    • Communicate regularly with students. Send weekly reminders, post regular announcements, and commit to responding promptly to discussion board posts from students to help them feel connected to the class and to each other.
  • As part of setting ground rules, remind students of “netiquette;” be very clear about rules for online discussions, group interactions, when/if it’s okay to use the chat feature, etc. Consider involving students in creating these rules.
  • Lack of privacy – remember that students on Zoom are not necessarily in a private space and may not feel comfortable speaking or engaging freely with others. Communicate alternate ways for students to engage, such as using chat, polls, or an asynchronous discussion board.
  • In hybrid classes, make sure to include Zoom participants in the discussion. This may require additional or amended ground rules such as requiring everyone to raise their hand (Zoom and in-person participants) before making a comment.
  • Acknowledge and accept that there may be (uncomfortable) pauses due to a bad online connection or people gathering their thoughts.
  • Consider using breakout rooms for students to discuss issues in small groups which may be more comfortable/less intimidating for some.
  • Consider using the chat feature to allow students time to reflect on their response before sharing. The faculty can then selectively address comments shared by students including contextualizing or reframing points made. If you have a co-instructor or teaching assistants, they can help with replying directly to comments posted in the chat.
  • Establish a set of gestures/emojis to be used when asking a question, adding a follow-up idea, agreeing or disagreeing, etc. to keep interruptions to a minimum. (This requires everyone to be in grid view.)
  • As much as possible, keep an eye on Zoom participants for indications of distress. Encourage students to take advantage of university wellness resources.
  • For larger discussions, consider using a Zoom webinar in which you can moderate questions and comments submitted before sharing them. In typical Zoom classrooms, you can ask students to send their comments directly to you in the chat instead of posting to the entire group.

Do you have additional ideas to share? Please post them in the comments.

Amy Brusini, Senior Instructional Designer
Center for Teaching Excellence and Innovation
 

Image Source: Unsplash

References:

Rudenko, N. (August, 12, 2020). Facilitating discussions via Zoom (in a college-level classroom). Medium. https://medium.com/@natasharudenko_37929/facilitating-discussions-via-zoom-in-a-college-level-classroom-619d3ac4343b

Supiano, B. (November 9, 2023). Teaching: How to hold difficult discussions online. The Chronicle of Higher Education.
https://www.chronicle.com/newsletter/teaching/2023-11-09?utm_source=Iterable&utm_medium=email&utm_campaign=campaign_8238698_nl_Teaching_date_20231109&cid=te&source=ams&sourceid=&sra=true

Community Conversation: Facilitating Difficult Conversations in the Classroom

The Center for Teaching Excellence and Innovation (CTEI) hosted a community conversation on Facilitating Difficult Conversations in the Classroom on Thursday, November 9th, as a follow-up to our recent blog post on the same topic.  The faculty panel included: Sherita Golden, Chief Diversity Officer at the School of Medicine & Hugh P. McCormick Family Professor of Endocrinology and Metabolism, Andrew Perrin, SNF Agora Professor and Department Chair of Sociology, and Mike Reese, Associate Dean of the Center for Teaching Excellence and Innovation & Associate Teaching Professor of Sociology. Caroline Egan from the CTEI facilitated the event.

Mike Reese opened the conversation by acknowledging that current events are an opportunity to apply course concepts but the instructor’s goal is to maintain civility on sensitive topics. He described some of the strategies he uses in his classroom, such as setting ground rules for class discussions. Reese explains the intentions of the rules to his students, which is to create a space that makes everyone feel comfortable participating. Some of his ground rules include:

  • Support arguments with evidence
  • Use ‘I’ statements – do not speak for others in the class
  • Do not generalize about groups
  • Allow students to speak without interruption (with caveat that the instructor can cut them off if they go on too long)
  • Listen actively – be open to what others are saying
  • Name-calling, sarcasm, inflammatory accusations are not permitted

Reese noted in his classes that historically the issue is less conversations becoming heated and more that students are hesitant to talk about politically-charged topics. He mentioned strategies to spark engagement, such as having students first work in small groups to discuss a topic. He also uses structured debate activities where students are assigned a specific perspective. In the debate activity, the pressure is taken off of the student since the role/perspective is assigned by the instructor.

In cases of traumatic events, Reese stated that instructors are not required to discuss the topic if they are not comfortable doing so, but should at least acknowledge the event. Research suggests students want events to be acknowledged, not ignored. Reese shared that a student this past week shared they don’t need to discuss the issue in every course, as the constant reminder may be counterproductive, but would prefer to discuss the event in courses that speak directly to the issue. The main message is be intentional about how you plan to discuss traumatic events and what boundaries you will place on the conversation before arriving to class.

Andrew Perrin continued the conversation by describing two principles he subscribes to:

  1. While all people deserve safety, no ideas deserve safety. The way we honor ideas is by submitting them to rigorous argument and evidence and testing them out.
  2. Emotions running high is not a reason to avoid discussions – it’s a reason to have better discussions. Explain and demonstrate to students how to listen thoughtfully to ideas and make judgments based on evidence.

While he supports Reese’s ground rules, Perrin takes a slightly different approach: he will often set the context for students, explain a scenario, and have them listen to their peers discuss the issue, recognizing their own ideas may turn out to be wrong. His pedagogical goal is to make sure that all reasonable ideas are raised so that they may be examined and challenged. At times Perrin will make arguments that he doesn’t believe in because he feels it’s important for them to be part of the conversation.

He believes most students politically are not committed either to the left or the right; they might be in between, they might not have thought about it much, or they might have mixed opinions. The instructor’s job is to make sure the debate includes more ideas than just those from the 5-10% on the right and left. Perrin acknowledged that it might be hard to engage on difficult topics and students might be uncomfortable, but that is an acceptable outcome in a university classroom. He stated, “Too often we think the goal is to come to consensus. I think the goal is to understand why people feel the way that they do.”

Sherita Golden teaches medical students in a clinical environment as well as staff from all parts of the medical establishment.  One of the issues that she addresses in her classroom is why we continue to see inequities in health, for example, the inequity of non-whites consistently having a higher prevalence of diabetes than whites.  Golden explains to her students how historical discrimination and racism dating back to the time of enslavement have led to the current situation; eugenics theory suggesting the biological inferiority of non-white populations, trust violations by the medical establishment due to unconsented experimentation on enslaved and marginalized communities, as well as healthcare clinician bias against minoritized patients. These are all factors adversely affecting healthcare quality and access today. Another example is the historic practice of redlining, which made it more difficult for African-Americans to obtain mortgages and build wealth through their homes. Golden uses these historical contexts to explain the roots of current social movements to her students and health system staff.

Golden acknowledged that conversations can become politically charged and offered the following suggestions to help diffuse the situation:

  • Acknowledge the humanity of the person speaking – listen with compassion and intent to respond rather than react.
  • Commit to providing information to the person if you aren’t sure how to address the issue in the moment.
  • Adopt a learner’s mindset:
    • What is the historical context of the issue?
    • What do you know about the lived experiences of those expressing the concern?
    • How might you benefit from knowing more in your teaching/leadership role?
  • Recognize that there are two sides to every story and the truth is somewhere in the middle.

The discussion continued with panelists taking questions from participants.

Q : I appreciate your [Perrin’s] idea of exploring other ideas of a particular subject, but at the same time, as we examine these charged issues and try to be objective, sometimes the discussion becomes politically neutral. I’m struggling with how I can resolve this issue of technical neutrality.

AP: I don’t think there are 2 sides, but actually 4, 5, or even more sides to every story. There are lots of different dimensions. One reason I don’t ask students to debate positions according to what I’ve set is because I think it is important for them to feel like what they’re saying matters and that they care about the issue. I’m not trying to say, “all ideas are fine” but instead, “all ideas deserve to be listened to.”  I do think historical context is important, as well as real world evidence, so it’s important not to let them stick with things that aren’t true.

MR: The classroom space allows students to voice lots of different ideas, and sometimes students come out not knowing where to go from there. Here is where reflection may help – ask them to articulate how they have moved on a particular issue, if at all.

SG: The goal is not to come to a resolution, but help them improve their argument and use of evidence. I encourage students to read constantly – learning is a lifelong process. Reading will help me (and them) back up why I feel a certain way, with evidence.

Q: How do you create space to honor opinions that you feel are wrong or will harm others?

AP: The key is how we say things. There is a reason to challenge the idea because it’s there – it is also submissible to evidence. The person should be able to explain why they think what they think. It really is important for people to be pushed to explain why they think this or that, where is the evidence, what makes this true. I like to ask, “Is there anything you could learn that, if true, would end up changing your position on this?” It is important to distinguish between what is true and what people think. So even potentially harmful ideas need to be discussed, if only to bring evidence to show why they are harmful. That said, it is also important to protect students who may be hurt. I will sometimes remind students that there are probably other students in the room who may be negatively affected by what they’re saying.

Guest: This makes me think about a case in class: we watched a film about a kidnapped woman in China who was sold to a villager as a wife. In the film there was a sympathetic attitude to the men in the villages that I disagreed with. This kind of sentiment was hard to watch.

MR: This is why reflection as the instructor is important, too.  If the discussion did not address your goals for the class, then perhaps reflect on how you might structure it differently next time.

SG: One of my favorite phrases to use in these situations: “Help me understand why you made that comment… What is at the root of what you’re saying?” I work in a clinical setting as well as an educational setting. We must show dignity and respect to all patients. We fall back to the core values of JH medicine: we need to be respectful of different points of view and perspectives.

Q: How do you de-escalate a conversation when it becomes highly charged?

AP: I like charged topics, I don’t feel scared of them. I like to ask students: “Why do you think that, what makes you say that, what do you think your opponents think?” It’s not useful for me to throw around “flashpoint” words; it works better for me to stick to the questions I just mentioned. In the classroom, you do have to move forward at some point. I ask the questions and try to keep the conversation moving.

MR: It’s also ok to take a break.

SG: I suggest listening sessions. This is a very important way to learn – let the person talk, we can all learn from that.

 

Amy Brusini, Senior Instructional Designer
Center for Teaching Excellence and Innovation
 

Image Source: Unsplash

Facilitating Difficult Conversations during Class

As a faculty in sociology, I often teach content about which people have strong opinions. For instance, public debates about the changing use of pronouns and Florida’s “Don’t Say Gay Law” are a good opportunity to apply theories on the social construction of gender and sexuality but can be flash points for students. Discussions about structural racism can be challenging when your classroom includes students hailing from diverse countries with different histories of acceptance or oppression. I also encourage students to bring current events into our discussion to exemplify concepts in class, but again, students may hold different opinions on those events. In this post, I share strategies I use or learned from others about how to facilitate conversations about sensitive or politically charged topics. 

Ground Rules 

Ground rules can be the foundation for facilitating respectful conversations that also help students feel more comfortable participating.  Ideally this is done at the start of the semester but can be done during the semester if current events require it.  

I set the tone in my class by stating on the first day that “We can attack ideas in this class, but not people.” I explain there is a difference in critiquing an argument versus dismissing someone’s point or groups of people more broadly. It can also help to give examples in your discipline of both productive and unproductive critiques. 

Below are ground rules I use, but it can help to search online for additional ideas. Involving students in co-creating these rules is an excellent practice as it generates buy-in and motivates their acceptance of and adherence to guiding principles. Displaying these recommendations prominently in your Canvas site or distributing them to students is a good idea as well, especially if students need reminders of these rules. The recommendations below apply to both instructors and students, though there are additional guidelines for instructors as needed.  

  • Support your arguments with evidence. – Use known facts, published research, relevant readings, and previous arguments to support your argument.  
  • Use “I” statements. – It’s OK to articulate your perspectives, feelings, or relevant personal experiences, but don’t try to speak for other people in the class.  
  • Do not generalize about groups. – This relates to the previous point. We can make arguments with known actions or statements by groups, but we should not make overgeneralizations about them.  
  • Allow students to speak without interruption. – This requires people to listen more to others. My only caveat is that as the instructor I have the right to nudge students if they talk too long or I feel their points are drifting. 
  • Listen actively. – We need to do more than not interrupt. We need to pay attention to what is being said so we can respond appropriately. Taking written notes on what others are saying is a good way to practice active listening.  
  • Keep an open mind. – Our goal is to learn from each other. I share that my own opinions and beliefs on numerous topics have evolved over time thanks to engaging with others in open discussions including with students in my class. Give specific examples of this when possible.  
  • Name-calling, sarcasm and inflammatory accusations are not permitted. – We need to maintain respective dialogue when we are debating ideas from different perspectives. 
  • Take a break – If the discussion becomes too heated or intense, suggest a five- to 10-minute break to allow people’s minds to reset and disengage from threat mode. Getting water, a snack, or taking a short walk can all provide just enough respite to bring the temperature down in the room.   

Establishing ground rules and then practicing them in class, even very explicitly, can help students understand how to engage not just in class but in various situations. The academic environment may be new for them, however, and they may need guidance. Gently acknowledge comments without judgement that don’t follow the ground rules. Point out your goal is to help students learn how to debate ideas in a way that facilitates open conversation. 
Strategies for Facilitating Conversations 

As the instructor you can leverage different strategies to facilitate open conversations. 

  • Be intentional about what topics you bring into the conversation. Consider your learning objectives when you choose topics to discuss or apply to course concepts. 
  • Start discussions in small groups to give students a safer space for initiating their discussions. Designate one person to summarize the group’s discussion instead of asking each student to speak.  
  • Consider assigning conversational moves in advance. For example, “Make a comment that brings two other comments together,” or “Disagree with someone respectfully, using evidence to support your claim,” or “Summarize the conversation and suggest a question that still needs consideration.” 
  • For smaller classes, use the round robin format in which each student speaks in succession and builds on the previous comments made.  
  • Include time for quiet reflection – possibly through a short writing activity – to help students prepare their responses. 
  • Choose readings and materials that present different perspectives. This can help students understand that complex ideas can be applied in different ways and that researchers or practitioners are not always in complete agreement.  
  • If you notice conflict between students, use assigned seats for the whole class to provide some separation. 

Dealing with Traumatic Events 

Even if your course does not cover sensitive or politically charged topics, there may be times when the community is affected by traumatic events. Consider changing your lesson plan as appropriate to address the situation.   

It’s important to remember we learn by working through challenges whether in math, design, or textual analysis. For this reason, we should not shy away from discussing sensitive or difficult topics. The role of the instructor is to create an environment where people understand how to make arguments and feel comfortable engaging to help us understand and extend ideas or situations we study.   

Add your thoughts in the comments below. 

Mike Reese
Mike Reese is Associate Dean of the Center for Teaching Excellence and Innovation and associate teaching professor in Sociology.

Additional Resources 

Image Source: Mike Reese, Pixabay

A Faculty Follow-up Discussion: Re-engaging Students for the Fall Semester

On Tuesday, November 8th, the Center for Teaching Excellence and Innovation (CTEI) hosted a discussion on re-engaging students for the fall semester. At faculty request, this discussion was a continuation of one initially held in August, when participants explored the challenges they faced with the return to in-person teaching in Spring semester 2022. During that session, faculty offered potential ways to address disengagement in a student population who reported high levels of “stress, fatigue, and anxiety” in a post-pandemic world.male student staring at his computer This phenomenon has been noted in many media outlets, including The Chronicle of Higher Education, which recently hosted a webinar on addressing student disengagement and summarized it in a follow-up article. Mike Reese, Associate Dean and Director of the CTEI, moderated the conversation.  

The session kicked-off with instructors offering their general sense about how student engagement in their Fall courses compared to their Spring courses. The overall assessment was that problems remained, though there were some bright spots:  

  • One instructor noted that attendance in his course’s Friday session, led by teaching assistants, was down almost 50% in the recent week.  
  • Another noted that Fall was “a little bit” better than Spring, when she was still teaching online via Zoom, but she continued to observe a lot of “struggle” among her students, exacerbated by a lack of knowledge of how to address it.  
  • One participant, who regularly polled his students on their overall well-being on a scale from one to five with five being the highest score, said he was seeing a lot of ones and twos among his students. However, he started this practice during the pandemic so he didn’t have any pre-pandemic data to baseline the response.  
  • A fourth participant had observed that her students’ behavior was better, but they also had large gaps in their subject-matter knowledge due to the instructional disruptions incurred by the pandemic. 

Time management issues quickly became the dominant topic when one faculty member pointed out that this was a particular problem for his students. Other participants also offered examples of students struggling with time management; one faculty member said that she had received a lot of requests for extensions from students who admitted these were due to poor time management, and another said that she observed an all-senior class – usually a population with a good sense of time management –also contending with this issue.group of students socializing The reason for this, attendees speculated, may have to do with the full return to on-site courses and residential campus life. Students may be excited to dive back into campus life, trying to take advantage of opportunities, like lab-based research, not available during the pandemic, and becoming over-committed as a result. Another reason offered was that the time management skills needed to negotiate pandemic life and instruction needed to be re-adjusted for more typical university life.   

The post-pandemic gap in content-specific knowledge, particularly in the STEM disciplines, has prompted some academic programs to start looking at ways to make changes to their large introductory or gateway courses. One participant said her program was looking to make data-based adjustments informed by placement tests, in-person attendance at office hours, and data from Canvas classrooms and learning-support software, such as ALEKS. 

As a group, the participants generated several useful ideas to enhance engagement in both large lecture-style courses and smaller seminar courses:  

  • Increasing structure for small-group discussions in large classrooms: One instructor had added question prompts and a pre-identified spokesperson to her small-group break-out discussions to increase student focus, participation, and output during these sessions.  
  • Flipping one class meeting a week to start homework: Another instructor had flipped one class meeting a week to provide students with a pre-determined timeslot in which to start their homework each week and receive real-time instructional feedback. This helped students with time management and on-time completion of the homework.  
  • Requiring a one-to-one meeting outside class: An attendee required that seminar students meet with him one-on-one at least once outside of class, which helped build relationships and comfort with class participation.  
  • Requiring student socialization outside class: A participant volunteered onegroup of students smiling approach that she heard about via the Chronicle Webinar: to require that students meet and socialize outside of class twice a month to work on “conversation fundamentals” – how to have a balanced conversation, how to use open-ended questions – to build “social sophistication and stamina” in in-person environments post-pandemic. 
  • Mid-semester surveys: Two instructors distributed mid-semester surveys to students that specifically targeted issues of classroom engagement, and one queried participants about their time-on-task for assignments and activities. Though survey participation was low in one course, both instructors were reviewing and integrating appropriate feedback.  
  • Panels of former students: One attendee noted that he had invited a panel of former students to talk about their experiences in the class and what contributed to their success. The credibility of the speakers and the authenticity of the guidance resonated with the current students.  
  • Strategic use of Learning Assistants or Course Assistants: Some instructors in large or introductory courses used Learning Assistants or Course Assistants – undergraduate students successful in the subject area who are trained to provide in-class instructional support – to scale up instructional reach and feedback. These assistants had been particularly crucial in courses that needed more hands-on instructional support, structure, and feedback.    

Many instructors found themselves structuring tasks and activities for students that, pre-pandemic, may not have required direct guidance and direction. Given this need, the importance of student meta-cognition – knowing how to learn something – was raised, which resulted in the following suggestions:       

  • Using learning science data to persuade students: One participant noted that her students were very responsive to research-based arguments. When she offered students evidence-based examples of effective ways to learn (she cited  The Learning Scientists blog as a good source of information), they responded affirmatively to these suggestions. Leveraging learning science research when suggesting better ways to study – retain, recall, and synthesize content – might be one way to help bolster meta-cognition.  
  • Building in self-reflection on effective learning approaches: An attendee recommended integrating opportunities for students to self-reflect on the usefulness of teaching interventions, such as the one-course-meeting-a-week flipped classroom for starting homework. Such reflection on why a certain approach worked (in this case, in-class time dedicated to starting homework with in-person instructional feedback) may help students build (or re-build) their meta-cognitive muscles.  

The conversation turned to tools that could support both targeted in-class instruction and meta-cognition skill development. Brian Cole, Associate Director of the CTEI, said that he had been investigating different technologies that would enable real-time assessment of content comprehension and upvoting of particularly confusing content areas. Melo Yap, the new Sr. Educational Research Consultant at the CTEI, volunteered Kahoot as a tool that could offer such flexibility. 

 A faculty member suggested developing a toolkit with proven meta-cognitive strategies that could be inserted into the Canvas sections of each course. Instructors and students could access this toolkit on-demand and integrate into it their course design for both “just-in-time” support (e.g., before a high-stakes test) and more long-term development. The CTEI offered to collect any already-available guidance to help students learn more effectively in an effort to start collating this information in one place.  

Caroline Egan
Caroline Egan is a Project Manager in the Center for Teaching Excellence and Innovation, supporting instructional training and development for Hopkins faculty, graduate students, post-doctoral fellows, and staff.

Mike Reese
Mike Reese is Associate Dean of the Center for Teaching Excellence and Innovation and associate teaching professor in Sociology.

Image Source: Unsplash

Faculty Discussion: Re-engaging Students for the Fall Semester

The return to in-person teaching last year brought with it a high degree of uncertainty for students and faculty. Professors reported that stress, fatigue, and anxiety contributed to higher levels of student disengagement, disconnection, and languishing than in pre-pandemic courses. college students in lecture hallFaculty at other schools reported similar trends with several articles and essays published in the NY Times and Chronicle of Higher Education over the past several months. At faculty’s request, the Center for Teaching Excellence and Innovation (CTEI) hosted a discussion for instructors to share their experiences and brainstorm solutions for Fall 2022 and beyond. Over thirty instructors participated. Brian Cole, Associate Director of the CTEI, moderated the discussion.

Faculty attendees reported that students seemed to struggle transitioning from online classes to in-person classes last spring. One person shared that colleagues at other institutions were reporting the same concerns. The behaviors described included students:

  • expressing concerns about being prepared for high-stakes exams
  • regularly being distracted by devices during class
  • skipping class more frequently than before the pandemic
  • requesting more mental health accommodations
  • acting more aggressively toward  instructors (One instructor said this behavior is more likely seen by instructors of certain races and gender.)

Participants felt these behaviors could be traced to several sources. The pandemic was traumatic for many students suffering from social isolation and the stress of living under the threat of COVID. Faculty also felt some students were not as prepared for their classes because pre-requisite college classes or high school courses were online and employed pass-fail grading schemas. Other instructors reported students feeling stressed about other global events (e.g., political polarization, Ukraine war).  While the pandemic may be fading or becoming normalized, faculty shared that other stressors are constants that continue to weigh on students.

This led to a discussion about when it was appropriate for faculty to engage students about their stress and anxiety over global crises. Instructors teaching in the social sciences can more easily integrate discussions of current events into their curriculum. Is it appropriate for faculty in science and engineering to dedicate class time to social stressors that affect students? Most participants said yes. Several shared they provide opportunities for students to talk about current events that may impact them and ask students openly, “How are you doing? What’s going on with your peers?” to give them space to talk. stressed out male student looking at his laptop Several faculty participants asked for advice on how to set boundaries on the amount of time to dedicate to these discussions during class and what types of topics to discuss. Those that dedicate class time to talking about global issues or student mental health concerns felt it was appropriate to occasionally dedicate 15 minutes of class time to connect with students and build relationships with them. As for topics, instructors should choose topics they are comfortable discussing.

Another source of stress mentioned was the number of hours students are working. One professor shared he has seen an increase in students trying to work full time while attending school. It’s not a large number, but definitely an increase that was likely precipitated by the flexible schedules during COVID when classes were more likely to be asynchronous. Another instructor shared that she observed an increase in students working part-time jobs during COVID. She felt it was important to be more explicit with students about expectations for deadlines and the time it takes to complete assignments to help students balance working outside of class. However, many participants felt it was not appropriate for students to work full-time. Another instructor reported an increase in students continuing summer internships into the academic year. Students see this as a pathway to a job after graduation and are motivated to continue working. This may be a good opportunity, but again, faculty are concerned students are overcommitted.

Some faculty record their lectures for students to review later, while others questioned if this would result in students skipping class. Several faculty responded with strategies to encourage students to attend. These included using activities that motivate students to show up and awarding points for participating in those activities.  One instructor said he records the videos, but shares them with students only upon request. If a student is regularly requesting them and not showing up for class, he engages them to learn more about why they are skipping to address any issues. He shares all of the videos with students the week before the exam. Another instructor said she has recorded her lectures for 15 years, and uses activities to encourage student attendance and engagement with each other. She stresses, “I’m not the only person in the room. You also learn from the other students when you are here.”

Another instructor asked if recording the class discourages students from asking questions. Two instructors responded it did not affect behavior in their classes, but that could be because they teach large courses so students are generally less likely to ask questions during class meetings.

While the pandemic was stressful for everyone, faculty reported it provided opportunities to experiment with new teaching strategies. Many are now trying to evaluate which changes to keep or drop. One instructor said their decision is based on the time required to implement the strategy and its impact on student learning.students doing an activity with post-it notes on a whiteboard Another instructor said she offered more low-stakes assessments while teaching online. She felt this helped reduce the stress of high-stakes assessments, but she is now considering if she is requiring too much of students. The value of offering more low-stakes assessments is that students get more regular feedback throughout the semester.

Another instructor is hearing from students that instructors are assigning more applied learning assignments that leverage technology (e.g., arcGIS) which require significantly more time to complete. While it’s good to have interdisciplinary projects and collaborate with other groups, such as data services at the university, we need to remember that this also requires students to work with different groups and learn additional skills, all of which take time.

Overall, faculty felt the goal is not to penalize disengagement, but to encourage students to engage. Faculty participants shared additional strategies to address student disengagement which are summarized below:

  • Eliminate online tools for the course that are not critical.
  • Offer asynchronous work days. This is not an off day, but a chance to work on class assignments.  One instructor shared that students really liked having a day to work on their projects.
  • Clearly communicate expectations for class (e.g., assignment deadlines, pre-class work expectations) on a regular basis and in multiple modalities (e.g., verbally in class, on Canvas, via class email).
  • Build in flexibility to assignment deadlines. One instructor allows students to skip up to two assignments, and their grade is replaced by the average of the existing assignments.
  • Another instructor shared a similar approach: she does not permit any extensions on homework even if a student is sick, however, she replaces missing grades with the average of the other assignments if the student presents a viable excuse for missing the deadline. The instructor uses this approach because it allows her to share the homework solutions immediately after the deadline while students are still intellectually engaged with the assignment.
  • Another instructor builds in quizzes related to the homework to encourage students to look at it early. For example, the day after homework is posted, students are presented with a quiz asking them to describe what the homework is asking them to do. They don’t need to solve it, but it motivates them to look at it early instead of waiting until the last day when they will have less time to get help.
  • Consider using the discussion board in Canvas or encourage students to attend office hours if you don’t want to dedicate class time to check in with them.
  • Share wellness resources from JHU including the Student Well-being blog about talking with students about current events: https://wellbeing.jhu.edu/blog/. They also provide a page for dealing with more acute issues when students are in distress: https://wellbeing.jhu.edu/resources/faculty-staff/
  • Consider limiting the use of devices (phones, laptops, etc.) to minimize distractions during class.
  • Share mental health resources with your students including Mental Telehealth (free counseling via video chat), Calm app (great for sleep, focus, mindfulness), A Place to Talk (peer listening), Stress and Depression Questionnaire (10minute confidential assessment with feedback w/in 48 hours from a Hopkins clinician).
  • Share how you manage your stress to demonstrate that students are not the only ones dealing with these issues. One participant said, “We might feel it, but if we don’t say it, they don’t know it. If you talk about it, then you open up a space for students to talk about their own stressors.”
  • Consult inclusive teaching practices and Hopkins Universal Design for Learning resources which can help instructors build flexibility into their teaching. One instructor said that being flexible includes building in processing time to help students prepare for their assignments. This includes emotional processing time on difficult topics.

female student smiling in classroom with other studentsClare Lochary from the Office of Student Health and Wellbeing shared that the Counseling Center sees two clear spikes in incoming clients each semester. The first is six weeks into the semester when students begin to realize they aren’t doing as well as they want in their courses. The second  is during the last two weeks of the semester as they prepare for final papers and exams. Faculty should be aware of these cycles and pay special attention to student behavior  so they can refer students to help resources or address concerns about academic performance.

Mike Reese
Mike Reese is Associate Dean of the Center for Teaching Excellence and Innovation and associate teaching professor in Sociology.

Image Source: Unsplash

Strategies for an Inclusive Classroom

This summer, the Center for Educational Resources offered a multi-day Best Practices in University Teaching workshop for JHU faculty to learn about evidence-based teaching practices. Participants explored topics such as best practices in course design, active learning strategies, and various assessment techniques. One of the many sessions that generated a great deal of discussion was the Inclusive Pedagogy session, which addressed the importance of accommodating the needs of diverse learners in a supportive environment.  The session was led by Dr. Karen Fleming, a professor in the Biophysics department who is also nationally recognized for her efforts in raising awareness on overcoming biases and barriers to women in STEM.  I played a small role in the presentation by providing a brief introduction and overview of Universal Design for Learning (UDL), a research-based educational framework that helps remove unnecessary barriers from the learning process.

During the session, participants were encouraged to examine their own biases by reflecting on an unconscious bias test they took just before the session. Many were clearly dismayed by their own results; Fleming reassured them that we all have biases and that accepting this fact is the first step in addressing them.  She then shared a real-world example of unconscious bias toward women in STEM that is published in the Proceedings of the National Academy of Sciences. The shocking results of this study, which show that even women faculty in STEM display a preferential bias toward males over females, resulted in an engaging discussion. The dialogue continued as participants then debriefed about a video they watched, also before the session, which featured a teaching assistant (TA) stereotyping various students as he welcomed them to class.  The video was intentionally exaggerated at times, and participants were eager to point out the “over the top” behavior exhibited by the TA. Participants were inspired to share personal experiences of bias, prejudice, and stereotyping that they’ve encountered in the classroom either as students or instructors.

Toward the end of the session, the focus shifted to thinking about strategies that would mitigate instances of biased behavior and instead encourage a more inclusive classroom environment. hands reaching toward each otherAs a culminating exercise, we asked participants to consider the principles of UDL as well as ideas and discussions from earlier in the session to complete an “Inclusive Strategies Worksheet;” the worksheet would contain concrete strategies that would make a measurable difference in terms of inclusivity in their classrooms. The participants were very thoughtful in their responses and several of their ideas are worth sharing:

  • Administer a pre- or early-semester survey to get to know the students and build community.
  • Include a “campus climate” section in the syllabus with language expressing a commitment to respecting diverse opinions and being inclusive.
  • On the first day of class, have students create a “Community Agreement” to establish ground rules for class discussions, online discussions, and group activities. This can be revisited throughout the semester to adjust what is working/not working.
  • Acknowledge that there may be uncomfortable moments as we face mistakes and hold each other and ourselves accountable. Encourage students to “call in” when mistakes (intentional or not) occur, rather than “call out” or “cancel” so that we may learn from each other.
  • Work collaboratively with students to develop rubrics for assignments.
  • Include authors and guest speakers with varied cultures, backgrounds, and identities. Include images, readings, examples, and other course materials that are diversified. If opportunities are limited, have students do a reflective exercise on who/what is missing from the research.
  • Share content with students in multiple ways: research papers, videos, images, graphs, blog entries, etc.
  • Increase the number of active learning activities to enrich the learning experience.
  • Offer options to students: vary the types of assignments given and allow for a choice of ways to demonstrate knowledge among students when possible.
  • Follow accessibility guidelines: ensure video/audio recordings have closed captioning and/or a transcript, for example.
  • Create opportunities for students to discuss their lived experiences in the classroom and/or on assignments.
  • Provide opportunities for students to participate anonymously without fear of judgement (i.e. using iClickers or Jamboard).
  • Conduct activities that engage students in small groups so they get to know one another. Encourage students to use these connections to identify study partners. Consider switching groups throughout the semester so students meet additional partners.

Do you have additional strategies to share? Please feel free to add them in the comments.

Amy Brusini, Senior Instructional Designer
Center for Educational Resources

Image Source: Best Practices in University Teaching Logo, Pixabay

Building Community in an Online Course

Although a formal decision has yet to be made about the Fall 2020 semester here at Johns Hopkins, many instructors are beginning to prepare for the possibility of teaching online. Building community in an online course can be a challenge, especially if instructors are used to teaching in a face-to-face environment. The strategies below are meant to provide students with a sense of belonging, reduce feelings of isolation, and ultimately help keep them engaged throughout the course. 

Let students get to know you, take time to get to know them:

  • create a short video introducing yourself, including some personal details, not just academic credentials
  • convey enthusiasm for the course
  • create a survey asking students about themselves, their level of comfort with technology, what timezone they are in, etc.

Create opportunities for students to get to know each other:

  • use ice breaker activities: ‘introduce yourself’ discussion board forum, intro videos, etc. Relate the activity back to course content if possible (e.g,. “What is something innovative about your hometown?” used in an Urban Studies course.)
  • design activities that require student interaction: group work, peer review, etc.   

Create a safe and inclusive environment:

  • invite all voices to the room – listen to students, validate their points, and when possible, weave their examples into your lecture (Schmitt)
  • if possible, dedicate the first part of class to allow students to share challenges, coping strategies
  • if possible, hold some synchronous sessions to allow students to see each other
  • acknowledge and share your own struggles
  • remind students of the basic principles of netiquette when communicating online
  • facilitate a group discussion around setting ground rules and/or mutual expectations for dialogue and collaboration in class   

Communicate regularly/Be Present in the Course:

  • post daily/weekly announcements
  • send weekly email check-ins
  • remind learners about due dates, special events, share authentic news, share grading progress on assessments
  • encourage questions: set up a Q and A discussion board forum
  • make a commitment to respond promptly (daily, every other day) to student posts on discussion boards
  • consider using video in your communication with students at least some of the time, as they appreciate seeing and hearing directly from the instructor  

 

References: 

Schmitt, R. (2020, May 14). Fostering Online Student Success in the Face of COVID-19. The Scholarly Teacherhttps://www.scholarlyteacher.com/post/fostering-online-student-success-in-the-face-of-covid-19?fbclid=IwAR3v8lBQhOxT5fFU_q1HahnJVg6nCEvfGqeD_ZZHQ7gZHZkkH0LHuFGcX6g 

Amy Brusini
Senior Instructional Designer
Center for Educational Resources

Image Source: Pixabay

Empowering Students through Guided Reflection

[Guest post by Pamela Sheff, Director, Center for Leadership Education, Johns Hopkins University]

lighthouseEach spring, I teach a course called Culture of the Engineering Profession for the Center for Leadership Education in the Whiting School. Primarily through discussions and projects, students in this class investigate what it means to be an engineer, identify contemporary issues in engineering, and consider the ethical guidelines of the engineering profession. The majority of students in the Spring 2019 class were Chemical and Biomolecular Engineering majors with a Mechanical Engineering student mixed in. This semester, I decided to experiment somewhat with guided reflection, a metacognitive practice that was new for many of these students.

One of the goals of the course is to help students strengthen their communication skills; therefore I leverage a great deal of class discussion including a requirement for students to lead a discussion at least once during the semester. Several times during the semester, I guided the students in reflecting not only on the quality of their discussions, but also on the culture of the classroom as a whole. I raised questions such as the following: What is working well? What could be changed? What values do students want in the classroom? From this reflective exercise the students generated a rubric listing characteristics including accountability, respect, and transparency. Every couple of weeks, I asked them to reflect on how they were doing as a group by reviewing the list.

After about six weeks, I noticed the group coming to consensus on what they felt was working in our classroom practice and what needed to change.  For example, one idea suggested by the group was to speak purposefully during discussions.  Students should not talk simply to be heard, but to move the discussion forward. Results included higher quality discussions and improved leadership skills.

The success of using a rubric to guide class discussions led me to continue using reflection to help students evaluate their major projects.  We talked during class about effective project criteria, for example, and what they should look for in the posters they would see at the course-wide poster fair.  The teaching assistants in the class then compiled the list of suggestions, which helped the students create strong written critiques after the fair. I talked with the class about how to assign grades to the team discussions they had been leading. Again, we worked in class to develop a list of criteria to consider and, the TAs and I developed the grading rubric. I then gave the students an opportunity to comment on the rubric before it was finalized. I also made the decision to allow students to grade their own projects according to the rubric. If I agreed with the grade they chose, the grade stood.  If not, I modified the grade. In a class of 29 students, I only had to lower two grades.  I did raise three grades, in cases where the students were unduly critical of their efforts.

The results of continuous guided reflection? The projects were the best I have ever seen in this class, and I could not have been more pleased. I attribute the high quality of work to students taking ownership of the process. It pushed them to live up to the standards they defined for themselves, and in many cases, go beyond them.  Providing space for students to reflect on what they were working towards led them to act more purposefully and, in turn, allowed me to give them agency over the classroom. I am thrilled with the way this approach worked out and am planning to use it again in future semesters.

Pamela Sheff, Associate Teaching Professor and Director
Center for Leadership Education, Johns Hopkins University

Pamela Sheff is an award-winning writer and marketing communications consultant, with a wealth of experience developing marketing, public relations and communications strategies for clients ranging from start-ups to large corporate, institutional and government organizations. Now a full-time lecturer in the Center for Leadership Education, Pam has taught business communications for private companies and directed the Writing Program at Goucher College.

Image Source: Pixabay

In Memory of P.M. Forni: The Case for Civility in the Classroom and Beyond

Johns Hopkins lost a treasured faculty member earlier this month; it is a loss felt far beyond the borders of our campus. Pier Massimo Forni was renowned in academia for his scholarship in the field of Italian literature (he taught Dante and Boccaccio), and more broadly for his work on the history and theory of civility. P.M. Forni was a personal friend as well as a contributor to the Innovative Instructor print article series. He was also the inspiration for Innovative Instructor blog posts on civil behavior in the classroom and the concept of creating a contract with your students (Tips for Regulating the Use of Mobile Devices in the Classroom, October 12, 2012).

Dr. Forni was the co-founder of the Johns Hopkins Civility Project (JHCP): “An aggregation of academic and community outreach activities, the JHCP aimed at assessing the significance of civility, manners and politeness in contemporary society.” JHCP became the Civility Initiative, which Dr. Forni directed. As his obituary in the New York Times (Neil Genzlinger, December 7, 2018) noted: “Civility, to Dr. Forni, was not just a matter of learning and observing rules of good manners. It was something with very real consequences. Civility means less stress, which has advantages like improved health, safer driving and more productivity at work.”

He authored two books on civility: Choosing Civility: The Twenty-Five Rules of Considerate Conduct (St. Martin’s Press, 2002), and The Civility Solution: What to Do When People Are Rude (St. Martin’s Press, 2009). The first book examines the tenants of thoughtful and effective connections with others; the second offers concrete suggestions for dealing with rudeness. If you have not read these books, I highly recommend them as an antidote for the increasing incivility we are encountering in our society today. Moreover, you will find them useful for establishing a climate of civility, respect, and inclusion in your classroom.

It was in the classroom that Dr. Forni had the revelation that sparked his interest in the history, theory, and practice of civility. From the New York Times obituary (as Dr. Forni recalls in “Choosing Civility): “One day, while lecturing on the Divine Comedy, I looked at my students and realized that I wanted them to be kind human beings more than I wanted them to know about Dante,” he wrote. “I told them that if they knew everything about Dante and then they went out and treated an elderly lady on the bus unkindly, I’d feel that I had failed as a teacher.”

P.M. Forni wrote two Innovative Instructor print articles for us. In Civility in the Classroom (September 2010) he recommends establishing a climate of relaxed formality, training students to distinguish the trivial from the valuable, selling your product (the topic of your course) and yourself (as a teacher), and stipulating a fair covenant. Creating a Covenant with Your Students (November 2009) expands on the idea of the covenant—essentially a contract that you and your students agree to abide by that clearly stipulates what the students can expect from you and what you as the instructor expect from them.

Johns Hopkins and the world have lost a gentle soul. In this holiday season, I hope that all of us will reflect on the virtues of civil behavior and resolve to do as P.M. Forni would do.

Macie Hall, Senior Instructional Designer
Center for Educational Resources

Image Source: book covers https://grll.jhu.edu/directory/pier-massimo-forni/

Discrimination, Harassment, and Sexual Misconduct Claims and Your Role as an Instructor

Illustration showing a standing male instructor making intimidating gesture to seated female student.In light of current events, a post covering how instructors can avoid discrimination, harassment, and sexual misconduct seemed relevant. Over the summer I revised the Center for Educational Resources manual for teaching assistants, Making the Difference. The manual lists general teaching resources available at Hopkins – e.g., TA-specific services offered by the library, services offered to students with disabilities, faculty responsibilities in working with such students, etc. Printed copies of the TA Manual are distributed at the TA Orientation in September and a PDF is available on our Teaching Academy website. I’ve taken the following advice from that document with minor changes.

The instructor-student relationship carries the potential of becoming grounds for claims of discrimination, harassment, and sexual misconduct because of the inherent power imbalance. Instructors should be mindful of this inequity and maintain appropriate and professional relationships with students. To this end, it is better to be too formal than to be too casual. Dressing professionally, keeping the door open during office hours, otherwise only meeting with students in public places and during daytime hours, and treating all students in the course equally will help create a natural sense of formality.

You can help minimize claims of discrimination by making it clear to students that you treat everyone equally. This may sound self-evident, but it is not so simple. Remember that you must maintain a professional relationship with ALL of the students. If some students perceive that you are especially friendly to other members of the class, they are likely to assume that you are discriminating and will not grade objectively. Maintain a professional distance, and be equally friendly with and accessible to all students.

Do not get too personally involved with your students, and absolutely do not become romantically involved with a student at your institution, undergraduate or graduate. Due to the nature of power relations in the classroom specifically, and in your department and on campus more generally, a fine line distinguishes romance from sexual harassment, and potentially, sexual misconduct.

Harassment is unwelcome behavior that is intimidating, hostile, or offensive. Harassment can occur in different forms. Sexual harassment, whether between people of different sexes or the same sex, is defined to include unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature, when:

  1. submission to such conduct is made implicitly or explicitly a term or condition of an individual’s participation in an educational program;
  2. submission to or rejection of such conduct by an individual is used as the basis for academic evaluation or advancement; or
  3. such conduct has the purpose or effect of unreasonably interfering with an individual’s academic performance or creates an intimidating, hostile or offensive educational environment.

Most institutions have an office that works to comply with affirmative action and equal opportunity laws, and investigates complaints of discrimination, harassment, and sexual misconduct. At Johns Hopkins, it is the Office of Institutional Equity; the Office of the Dean of Student Life may also be a resource for instructors at JHU. If you become aware of a discrimination, harassment, or sexual misconduct issue during the course of your duties, you should contact the appropriate office at your college or university.

Familiarize yourself with the policies at your institution. At Johns Hopkins, if a student discloses an issue involving discrimination, harassment, or sexual misconduct, an instructor is obligated to report it. Instructors confronted with such disclosures should not promise confidentiality, but should make the students aware of the available complaint process, and refer them to the appropriate office.

It is to your advantage to be proactive against student claims of discrimination, harassment, and sexual misconduct. Treat all students equally, be aware of the power you have as faculty and avoid situations where that power is used inappropriately, be professional in your interactions with students, and acquaint yourself with relevant institutional policies and your duties in regards to those. Create a culture of respect in your classroom so that all students can feel safe.

Macie Hall, Senior Instructional Designer
Center for Educational Resources

Image Source: Pixabay.com