Quick Tips: Considerations for Flipping Your Course

Text reading flipping the classroom with the classroom upside downThe Innovative Instructor is offering a quick tip during this busy first week of classes. Have you been thinking about flipping your class? We’ve written a number of posts on the subject previously—see the list below—but we’ve just released a new guide: Considerations for Flipping Your Class [PDF]. The guide will help focus your thinking by asking questions about activities planned for class time, addressing recording issues and student access to recordings, and suggesting best practices. The primary audience is the Johns Hopkins faculty that our center serves, but the guide will be useful to anyone in the initial phase of thinking about hybrid teaching. We recommend consulting the teaching and learning staff at your institution for assistance. The following articles may also provide insight as you plan your strategy for flipping your course.

  1. Flipping a Statistical Analysis Course (January 31, 2017) by Avanti Arthreya and Dan Naiman
  2. Lunch and Learn: Flipped courses: What is the purpose? What are the strategies? (October 26, 2016)
  3. A Manual for Flipping Your Classroom (January 14, 2015)
  4. Flipping Your Class Humanities Style? (March 10, 2014)
  5. Quick Tips: Flipping Your Classroom (August 14, 2013)
  6. 2013 GSI Symposium Breakout Session 3: Flipping the Classroom (February 20, 2013)
  7. Flipping Your Class (January 23, 2013)

Macie Hall, Senior Instructional Designer
Center for Educational Resources

Image Source: CC Macie Hall 2013

Facilitating and Evaluating Student Writing

Over the summer I worked on revising a manual for teaching assistants that we hand out each year at our annual TA Orientation. One of the sections deals with writing intensive courses across disciplines and how TAs can facilitate and evaluate writing assignments. The information, advice, and resources in the manual speak to an audience beyond graduate student teaching assistants. Even seasoned instructors may struggle with teaching writing skills and evaluating written assignments.

View from above and to the right of a woman's hands at a desk writing in a journal next to a lap top computer.Two mistakes that teachers may make are assuming that students in their courses know how to write a scholarly paper and not providing appropriate directions for assignments. These assumptions are likely to guarantee that the resulting student writing will disappoint.

As a quick aside, faculty often complain about the poor quality of student writing, claiming that students today don’t write as well as students in some vaguely imagined past, perhaps when the faculty member was a college freshman. However, the results of an interesting longitudinal study suggest otherwise. A report in JSTOR Daily, Student Writing in the Digital Age by Anne Trubek (October 19, 2016), summarizes the findings of the  2006 study by Andrea A. Lunsford and Karen J. Lunsford, Mistakes Are a Fact of Life: A National Comparative Study. “Lunsford and Lunsford, decided, in reaction to government studies worrying that students’ literacy levels were declining, to crunch the numbers and determine if students were making more errors in the digital age.” Their conclusion? “College students are making mistakes, of course, and they have much to learn about writing. But they are not making more mistakes than did their parents, grandparents, and great-grandparents.” Regardless of your take on the writing of current students, it is worth giving thoughtful consideration to your part in improving your students’ writing.

Good writing comes as a result of practice and it is the role of the instructor to facilitate that practice. Students may arrive at university knowing how to compose a decent five-paragraph essay, but no one has taught them how to write a scholarly paper. They must learn to read critically, summarize what they have read, identify an issue, problem, flaw, or new development that challenges what they have read. They must then construct an argument, back it with evidence (and understand what constitutes acceptable evidence), identify and address counter-arguments, and reach a conclusion. Along the way they should learn how to locate appropriate source materials, assemble a bibliography, and properly cite their sources. As an instructor, you must show them the way.

Students will benefit from having the task of writing a term paper broken into smaller components or assignments. Have students start with researching a topic and creating a bibliography. Librarians are often available to come to your class to instruct students in the art of finding sources and citing them correctly. Next, assign students to producing a summary of the materials they’ve read and identifying the issue they will tackle in their paper. Have them outline their argument. Ask for a draft. Considering using peer review for some of these steps to distribute the burden of commenting and grading. Evaluating other’s work will improve their own. [See the May 29, 2015 Innovative Instructor post Using the Critique Method for Peer Assessment.] And the opportunity exists to have students meet with you in office hours to discuss some of these assignments so that you may provide direct guidance and mentoring. Their writing skills will not develop in a vacuum.

Your guidance is critical to their success. This starts with clear directions for each assignment. For an essay you will be writing a prompt that should specify the topic choices, genre, length, formal requirements (whether outside sources should be used, your expectations on thesis and argument, etc.), and formatting, including margins, font size, spacing, titling, and student identification. Directions for research papers, fiction pieces, technical reports, and other writing assignments should include the elements that you expect to find in student submissions. Do not assume students know what to include or how to format their work.

As part of the direction you give, consider sharing with your students the rubric by which you will evaluate their work. See the June 26, 2014 Innovative Instructor post Sharing Assignment Rubrics with Your Students for more detail. Not sure how to create a rubric? See previous posts: from October 8, 2012 Using a Rubric for Grading Assignments, November 21, 2014 Creating Rubrics (by Louise Pasternak), and June 14, 2017 Quick Tips: Tools for Creating Rubrics. Rubrics will save you time grading, ensure that your grading is equitable, and provide you with a tangible defense against students complaining about their grades.

Giving feedback on writing assignments can be time consuming so focus on what is most important. This means, for example, noting spelling and grammar errors but not fixing them. That should be the student’s job. For a short assignment, writing a few comments in the margins and on the last page may be doable, but for a longer paper consider typing up your comments on a separate page. Remember to start with something positive, then offer a constructive critique.

As well, bring writing into your class in concrete ways. For example, at the beginning of class, have students write for three to five minutes on the topic to be discussed that day, drawing from the assigned readings. Discuss the assigned readings in terms of the authors’ writing skills. Make students’ writing the subject of class activities through peer review. Incorporate contributions to a class blog as part of the course work. Remember, good writing is a result of practice.

Finally, there are some great resources out there to help you help your students improve their writing. Perdue University’s Online Writing Lab—OWL—website is all encompassing with sections for instructors (K-12 and Higher Ed) and students. For a quick start go to the section Non-Perdue College Level Instructors and Students. The University of Michigan Center for Research on Learning and Teaching offers a page on Evaluating Student Writing that includes Designing Rubrics and Grading Standards, Rubric Examples, Written Comments on Student Writing, and tips on managing your time grading writing.

Macie Hall, Senior Instructional Designer
Center for Educational Resources

Image source: Photo by: Matthew Henry. CC License via Burst.com.



Back to School: From the Archives

Illustration of a blackboard with "Welcome to Class" written in white chalk.The Innovative Instructor blog is celebrating its five-year anniversary—we started posting in September 2012. To mark the beginning of the academic year, here are some tips and helpful hints in the form of posts from the archives to get instructors started on another successful semester. There are some new resources included as well.

Looking for advice on preparing for the first day of class and beyond? A post on from August 15, 2015, Back to School, offers some resources.  The Center for Teaching Excellence (CTE) at the University of Virginia has a great webpage on Teaching the First Day(s) of Class, with references to material on engaging students, creating an inclusive classroom, building rapport, learning names, and troubleshooting common teaching challenges.

What about using an icebreaker, an exercise or activity that provides an opportunity for students and the instructor to get to know one another? Take a look at the August 30, 2013 post Icebreakers for some ideas. Faculty Focus had a recent article, First Day of Class Activities that Create a Climate for Learning (July 19, 2017) that offers some other options.

Learning your students’ names is important to create a positive classroom climate. Even in a larger lecture course there are some ways to accomplish this task. See the post Learning Your Students’ Names from September 6, 2013 for tips and tricks. You can also download the guide Not Quite 101 Ways to Learn Students’ Names from the University of Virginia’s CTE website.

The use of mobile devices in the classroom, particularly smartphones, has become an issue faced by all faculty. It’s best to be clear about your policies on device use from day one. For strategies on dealing with this issue, see the October 12, 2012 post, Tips for Regulating the Use of Mobile Devices in the Classroom.

With these resources and strategies in hand, your semester should be off to a great start.

Macie Hall, Senior Instructional Designer
Center for Educational Resources

Image source: Pixabay.com

Writing Course Learning Goals

Today’s post is timely—many instructors are putting together syllabi for fall courses. This year, Johns Hopkins’ faculty who teach undergraduates are being urged to include course learning goals in their syllabi. Mike Reese, Associate Dean and Director of the Center for Educational Resources (CER), and Richard Shingles, a lecturer in Biology and Pedagogy Specialist in the CER, and created an Innovative Instructor print series article as an aid, shared below. If you are looking for other information on creating effective syllabi, type syllabus in the search box for this blog to see previous articles on the topic. Another resource for writing course learning goals is Arizona State University’s free Online Objectives Builder. It runs instructors through a logical process for creating course goals and objectives. Take the short tutorial and you are on your way.


Graphic illustration of three lit light bulbs.

What are course learning goals and why do they matter?

Effective teaching starts with thoughtful course planning. The first step in preparing a course is to clearly define your course learning goals. These goals describe the broad, overarching expectations of what students should be able to do by the end of the course, specifically what knowledge students should possess and/or what skills they should be able to demonstrate. Instructors use goals to design course assignments and assessments, and to determine what teaching methods will work best to achieve the desired outcomes.

Course learning goals are important for several reasons. They communicate the instructor’s expectations to students on the syllabus. They guide the instructor’s selection of appropriate teaching approaches, resources, and assignments. Learning goals inform colleagues who are teaching related or dependent courses. Similarly, departments can use them to map the curriculum. Departmental reviews of the learning goals ensure prerequisite courses teach the skills necessary for subsequent courses, and that multiple courses are not unnecessarily teaching redundant skills.

Once defined, the overarching course learning goals should inform the class-specific topics and teaching methods. Consider an example goal: At the end of the course, students will be able to apply social science data collection and analysis techniques. Several course sessions or units will be needed to teach students the knowledge and skills necessary to meet this goal. One class session might teach students how to design a survey; another could teach them how to conduct a research interview.

A syllabus usually includes a learning goals section that begins with a statement such as, “At the end of this course, students will be able to:” that is followed by 4-6 learning goals clearly defining the skills and knowledge students will be able to demonstrate.

Faculty should start with a general list of course learning goals and then refine the list to make the goals more specific. Edit the goals by taking into consideration the different abilities, interests, and expectations of your students and the amount of time available for class instruction. How many goals can your students accomplish over the length of the course? Consider including non-content goals such as skills that are important in the field.

Content goal: Analyze the key forces that influenced the rise of Japan as an economic superpower.
Non-content goal: Conduct a literature search.

The following list characterizes clearly-defined learning goals. Consider these suggestions when drafting goals.

Specific – Concise, well-defined statements of what students will be able to do.
Measurable – The goals suggest how students will be assessed. Use action verbs that can be observed through a test, homework, or project (e.g., define, apply, propose).

Non-measurable goal: Students will understand Maxwell’s Equations.
Measurable goal: Students will be able to explain in words and pictures the full set of Maxwell’s Equations in a vacuum.

Achievable – Students have the pre-requisite knowledge and skills to achieve the goals.
Relevant – The skills or knowledge described are appropriate for the course or the program in which the course is embedded.
Time-bound – State when students should be able to demonstrate the skill (end of the course, end of semester, etc.).

The most difficult aspect of writing learning goals for most instructors is ensuring the goals are measurable and achievable. In an introductory science course, students may be expected to recall or describe basic facts and concepts. In a senior humanities course, students may be expected to conduct deep critical analysis and synthesis of themes and concepts. There are numerous aids online that suggest action verbs to use when writing learning goals that are measurable and achievable. These aids are typically structured by Bloom’s Taxonomy – a framework for categorizing educational goals by their challenge level. Below is an example of action verbs aligned with Bloom’s Taxonomy.

Chart showing verbs aligned with Bloom's Taxonomy levels.

Avoid vague verbs like “understand” or “know” because it can be difficult to come to consensus about how the goal can be measured. Think more specifically about what students should be able to demonstrate.

Here are examples of learning goals for several different disciplines using a common introductory statement. “By the end of this course, students will be able to do the following…

“Propose a cognitive neuroscience experiment that justifies the choice of question, experimental method and explains the logic of the proposed approach.” (Cognitive Science)
“Articulate specific connections between texts and historical, cultural, artistic, social and political contexts.” (German and Romance Languages and Literature)
“Design and conduct experiments.” (Chemistry)
“Design a system to meet desired needs within realistic constraints such as economic, environmental, social, political, ethical, health and safety, manufacturability, and sustainability.” (Biomedical Engineering)

Additional Resources
Bloom’s Taxonomy article. http://cer.jhu.edu/files/InnovInstruct-BP_blooms-taxonomy-action-speakslouder.pdf
Blog post on preparing a syllabus. http://ii.library.jhu.edu/2017/02/23/lunch-and-learn-constructing-acomprehensive-syllabus

Richard Shingles
, Lecturer, Biology Department, JHU
Dr. Richard Shingles is a faculty member in the Biology department and also works with the Center for Educational Resources at Johns Hopkins University. He is the Director of the TA Training Institute and The Teaching Institute at JHU. Dr. Shingles also provides pedagogical and technological support to instructional faculty, postdocs and graduate students.
Michael J. Reese Jr., Associate Dean and Director, CER
Mike Reese is Associate Dean of University Libraries and Director of the Center for Educational Resources. He has a PhD from the Department of Sociology at Johns Hopkins University.

Images source: © 2017 Reid Sczerba, Center for Educational Resources

How Pretesting Can Help Your Students Fail Well

Our previous post When Failure is a Good Thing, looked at an initiative at Smith College called Failing Well, a set of programs that helps student understand that failing can lead to better learning. Today, The Innovative Instructor offers a concrete way in which you can introduce students to that concept.

Piece of lined, loose leaf notebook paper with six multiple choice questions. ABC or D is circled in red for each question.In Why Flunking Exams Is Actually a Good Thing (New York Times Magazine, September 4, 2104), Benedict Carey discusses the benefits of pretesting. He asks us to imagine that on the first day of a course we illicitly got a copy of the final exam. Would it help us to study more effectively and better attend to course readings, lecture materials, and class discussions? Undoubtedly it would. He then asks, “But what if, instead, you took a test on Day 1 that was just as comprehensive as the final but not a replica? You would bomb the thing, for sure. You might not understand a single question. And yet as disorienting as that experience might feel, it would alter how you subsequently tuned into the course itself — and could sharply improve your overall performance.” This is the concept of pretesting.

Carey calls it one of the most exciting developments in the science of learning field. “Across a variety of experiments, psychologists have found that, in some circumstances, wrong answers on a pretest aren’t merely useless guesses. Rather, the attempts themselves change how we think about and store the information contained in the questions. On some kinds of tests, particularly multiple-choice, we benefit from answering incorrectly by, in effect, priming our brain for what’s coming later.” The failure on the pretest is an example of failing well. It sets students up for better learning during the course. A study by U.C.L.A. psychologist Elizabeth Ligon Bjork found that “…pretesting raised performance on final-exam questions by an average of 10 percent compared with a control group.”

Carey cites additional studies of pretesting with the insight that “testing might be the key to studying” and a way of “enriching and altering memory.” More traditional ways of studying do not seem to produce the same depth of learning that frequent testing, including the kind of self-examination that includes recitation, appears to yield. Other studies have shown that immediacy of feedback—getting the correct answers soon after the pretest—led to the greatest learning gains.

Why does pretesting work? There are several theories. First it gives students a preview of the material and helps them “prime the brain” to absorb what is most important. A pretest sets up a hierarchy and adjusts student thinking. Secondly, it exposes false impressions, things students think they know but don’t, by conveying multiple possible answers that they may not have considered as possibilities. Biological factors may come into play as well. Guessing at an answer on a pretest works differently from the memory functions at play in remembering and studying. Guessing embeds an unfamiliar concept into the brain that will be recognized when come across again, particularly if that happens within a short timeframe.

There are limitations. For example, a pretest for an intro course in a foreign language using unfamiliar characters (Russian, Chinese, Arabic) wouldn’t work because students have no “scaffolding of familiar language to work with.” In fact, “[t]he research thus far suggests that prefinals will be much more useful in humanities courses and social-science disciplines in which unfamiliar concepts are at least embedded in language we can parse.”

What can we take away from Carey’s article? Because pretests don’t need to be graded, this can be an easy innovation to implement in your courses. A short multiple choice quiz given before your lecture or class discussion asking questions pertaining to the key points you will cover could make a big difference in your students’ learning of the material. To be sure that they leave with the right information, review the quiz and the correct answers at the end of class.

Macie Hall, Senior Instructional Designer
Center for Educational Resources

Image source: Pixabay.com

When Failure is a Good Thing

Smith College, and some other institutions of higher learning, are taking a new approach to failure and we should all be paying attention. At many colleges and universities, students strive for success at all costs; failure is not an option. There is a prevailing sense that peers are easily achieving great things with little effort, a B- is perceived as a bad grade, stress levels run high. At Smith, the time had come to call out both the ubiquity and the benefits of failure.

In On Campus, Failure is on the Syllabus (The New York Times, June 24, 2017), Jessica Bennett describes the initiative at Smith where students and faculty were videotaped describing their worst failure. These have been played at a campus hub during fall orientation and again during the final-exam period. In an atmosphere where everything seems pressured and competitive it was helpful to students to see that everyone struggles and that that is O.K.

The initiative, Failing Well, “…is a set of programs dedicated to the discussion of failure, risk taking and mistakes. …the mission is to increase student resilience by teaching, telling stories, and opening a campus conversation about failure.” The idea is to show students that their self-worth shouldn’t be tied solely to success, and that “failing well” can lead to unexpected bonuses. Given a set of skills and permission to “screw up” actually leads students to better learning and helps them to develop networks of resources.

Smith is not alone in this endeavor. Bennett lists other institutions engaged in similar “…remedial education that involves talking, a lot, about what it means to fail.” Today’s students have different needs in the real world and higher education should be preparing them appropriately.

As to the causes for the intense need to succeed, complicated forces and factors are at play, including child-rearing and cultural practices, “college admissions mania,” economic fears, social media, and a need to be busy, so called “competitive stress.”

Although an individual instructor may not be able to implement a campus-wide initiative, it is worth thinking about ways in which faculty can help students understand that failure is valuable to learning. In the next post, The Innovative Instructor will look at a specific practice of failure that enables better learning that anyone can use in teaching.

Macie Hall, Senior Instructional Designer
Center for Educational Resources

Image source: Pixabay.com

Considering the Use of Turnitin

Earlier this week an article from Inside Higher Ed (IHE) caught my eye. Sign with hand and text reading prevent plagiarism. In New Salvo Against Turnitin (June 19, 2017) Nick Roll summarizes an essay by Sean Michael Morris, Instructional Designer in the Office of Digital Learning at Middlebury College, and Jesse Stommel, Executive Director, Division of Teaching and Learning Technologies at the University of Mary Washington. The essay authors argue that faculty should rethink the use of Turnitin, questioning not only “…the control and use of people’s data by corporations…” but “…Turnitin’s entire business model, as well as the effects on academia brought on by its widespread popularity.” Morris and Stommel further contend that those using Turnitin “supplant good teaching with the use of inferior technology” reducing the student-instructor relationship to one where suspicion and mistrust are at the forefront. [Turnitin is a software application used to detect plagiarism, and Morris and Stommel are not the first to decry the company’s business model and practices.]

Although the IHE article provides a fair summary, as well as additional comments by Morris and Stommel, it is worth reading the 3,928 word essay—A Guide for Resisting Edtech: The Case Against Turnitin (Digital Pedagogy Lab, June 15, 2017)—to appreciate the complex argument. I agree with some of the concerns the authors address and feel we should be doing more individually and collectively to school ourselves and our students in the critical evaluation of digital tools, but disagree with what I feel are over-simplifications and unfair assumptions. Morris and Stommel cast faculty who use Turnitin as “surrendering efficiency over complication” by not taking the time and effort to use plagiarism as a teachable moment. Further, they state that Turnitin takes advantage of faculty who are characterized as being, at the core, mistrustful of students.

The assumption that faculty using Turnitin are not actively engaging in conversations around and instruction of ethical behavior, including plagiarism, and are not using other tools and resources in these activities is simply not correct. The assertion that faculty using Turnitin are suspicious teachers who are embracing an easy out via an efficient educational technology is also not accurate.

The reality is that some students will plagiarize, intentionally or not, and the Internet, social media practices, and cultural differences have rendered complicated students’ understanding of intellectual property. I believe that many of our institutions of higher learning, and faculty and library staff therein, make concerted efforts to teach students about academic integrity. This includes the meaning and value of intellectual property, as well as finer points of what constitutes plagiarism and strategies to avoid it.

I believe it is relevant to note that Middlebury College’s website boasts a mean class size of 16, while the University of Mary Washington lists an average class size of 19. Student-faculty ratios are 8 to1 and 14 to 1 respectively.  I cannot help but feel that Morris and Stommel are speaking from a point of privilege working in these two institutions. Instructors who teach at large, underfunded, state universities with classes of hundreds of students, relying on a corps of teaching assistants to grade their essays, are in a different boat.

The authors state: “So, if you’re not worried about paying Turnitin to traffic your students’ intellectual property, and you’re not worried about how the company has glossed a complicated pedagogical issue to offer a simple solution, you might worry about how Turnitin reinforces the divide between teachers and students, short-circuiting the human tools we have to cross that divide.” In fact, we may all be worried about Turnitin’s business model and be seeking a better solution. Yet in this essay nothing more concrete is given us on those human tools and how faculty in less privileged circumstances can realistically and effectively make use of them.

The Innovative Instructor has in the past posted on Teaching Your Students to Avoid Plagiarism (November 5, 2012, Macie Hall), and using Turnitin as a teaching tool: Plagiarism Detection: Moving from “Gotcha” to Teachable Moment (October 9, 2013, Brian Cole and Macie Hall). These articles may be helpful for faculty struggling with the issues at hand.

Yes, we should all be critical thinkers about the pedagogical tools we use; in the real world, sometimes we face hard choices and must fall back on less than ideal solutions.

Macie Hall, Senior Instructional Designer
Center for Educational Resources

Image source: Microsoft Clip Art edited by Macie Hall

Quick Tips: Tools for Creating Rubrics

The Innovative Instructor has previously shared posts on the value of using rubrics (Creating Rubrics, Louise Pasternak, November 21, 2014 and Sharing Assignment Rubrics with Your Students, Macie Hall June 26, 2014). Today’s Quick Tips post offers some tools and resources for creating rubrics.

Red sharpie-type marker reading "Rubrics Guiding Graders: Good Point" with an A+ marked below

Red Rubric Marker

If you are an instructor at Johns Hopkins or another institution that uses the Blackboard learning management system or Turnitin plagiarism detection, check out these platforms for their built-in rubric creation applications. Blackboard has an online tutorial here. Turnitin offers a user guide here.

If neither of these options are available to you, there is a free, online application called Rubistar that offers templates for rubric design based on various disciplines, projects, and assignments. If none of the templates fit your need, you can create a rubric from scratch. You must register to use Rubistar. A tutorial is available to get you started. And you can save a printable rubric at the end of the process.

Wondering how others in your field have designed rubrics for specific assignments or projects? Google for a model: e.g., “history paper rubric college,” “science poster rubric college,” “video project rubric college” will yield examples to get your started. Adding the word “college” to the search will ensure that you are seeing rubrics geared to an appropriate level.

With free, easy to use tools and plentiful examples to work from, there is no excuse for not using rubrics for your course assignments.

Macie Hall, Senior Instructional Designer
Center for Educational Resources

Image source © 2014 Reid Sczerba



Faculty Office Hours: The Instructor is In

Peanuts comic showing Lucy in the psychiatrist's booth, re-labelled to say "Course Help Free; The Instructor is In."What if you hold office hours and nobody comes? That’s the issue that Dr. Richard Freishtat, Director of the Center for Teaching and Learning at UC Berkeley addresses in Don’t Be Alone During Office Hours (Tomorrow’s Professor, January 10, 2017). He describes a student panel at Berkeley on facilitating student success. When the student panelists were asked by a faculty member about attending office hours, there was silence. Why was this opportunity not being pursued? One student responded, “Reason #1: ‘I think office hours is for students who are struggling with the material and need extra help. I wouldn’t want my professor to know I’m struggling, even if I was.’ Reason #2: ‘I was fascinated by the Professor, the discipline, and research in the field beyond what we were focusing on in class. I would have loved to drop into office hours and just talk with my professor about her own research, but figured there’s no way she’d want to take the time to do that with me.’” Faculty in the audience expressed just how much they would appreciate students coming to see them for the latter reason.

Freishtat goes on to suggest some ways to increase student attendance at office hours including making it an assignment, telling students how to use/what the purpose is of office hours, explaining to students how to start an office hours conversations (bring a question, a quote of interest, a story), scheduling varying days and times to accommodate different schedules, and promoting office hours throughout the semester/quarter.

For more on practical measures to take to improve the participation and outcome of your office hours, see the Stanford Teaching Commons website on Office Hours That Work and the University of Washington Center for Teaching and Learning on Face to Face Office Hours.

Macie Hall, Senior Instructional Designer
Center for Educational Resources

Image Source: CC Image from Flickr [https://www.flickr.com/photos/frederickhomesforsale/16107671226] modified by Macie Hall

Establishing Ground Rules for Student-Instructor Communication

Perusing the Sunday Review in the New York Times recently, I came across a White pill bottle with blue and yellow labe for Etiquette tablets. Instructions read, "Students: take two tablets before each class and when sending emails to your instructor."piece by Molly Worthen, U Can’t Talk to Ur Professor Like This (May 13, 2017) that I thought deserved a share. As a beginning instructor, Worthen grappled with trying to seem cool, but she says …” [a]fter one too many students called me by my first name and sent me email that resembled a drunken late-night Facebook post, I took a very fogeyish step.” As part of her syllabus she included an attachment with basic etiquette for addressing faculty and writing “polite, grammatically correct emails.”  Worthen also cites a similar set of guidelines created by Mark Tomforde who teaches mathematics at the University of Houston. This practice may be on the increase as faculty are dealing with students whose communication skills are based on the informality of social media.

Women and minorities in particular may find that requesting students use formal titles and proper etiquette helps ensure deference not always given to non-white-male faculty. Instructors note that stating on the syllabus they wish to be addressed as Professor or Doctor Last-Name helps to establish authority. Further, linking the preference to mutual respect, by asking students how they wish to be addressed, can help to establish an inclusive classroom climate.

Providing guidelines for email will not only save you from dealing with the frustrating “Yo prof! I need to make up that exam!” type messages, but it will help students learn how to be professional in their interactions. This will serve these young adults well as they transition to the workplace. As Worthen says, “Insisting on traditional etiquette is also simply good pedagogy. It’s a teacher’s job to correct sloppy prose, whether in an essay or an email. And I suspect that most of the time, students who call faculty members by their first names and send slangy messages are not seeking a more casual rapport. They just don’t know they should do otherwise — no one has bothered to explain it to them. Explaining the rules of professional interaction is not an act of condescension; it’s the first step in treating students like adults.”

Some additional resources for creating classroom guidelines see:


Macie Hall, Senior Instructional Designer
Center for Educational Resources

Image Source: Pixabay.com image modified by Macie Hall.